Return Policy

At Al Rayan Hyderabad Restaurant, we are committed to providing our customers with the best dining experience. If you are not fully satisfied with your order, we offer the following return policy:

1. Eligibility for Returns

• Returns or exchanges are accepted for incorrect or damaged items only.
• Items must be reported within 24 hours of receipt to qualify for a return or exchange.

2. How to Request a Return

• Contact our customer service team at [customer service email/phone number] within 24 hours of receiving your order.
• Provide your order number, a description of the issue, and, if possible, photos of the incorrect or damaged items.

3. Return or Exchange Process

• Once your request is reviewed and approved, we will arrange for a replacement or provide a refund.
• In the case of an exchange, we will replace the item with the correct one at no additional cost.
• Refunds will be processed to the original payment method within 5-7 business days after approval.

4. Non-Returnable Items

• Items that have been partially consumed, altered, or tampered with are not eligible for return or exchange.
• Orders placed incorrectly by the customer (e.g., wrong item ordered) do not qualify for returns or exchanges.

5. Customer Satisfaction

• We value our customers and strive to address all concerns promptly. If you have any issues not covered by this policy, please reach out to our customer service team for assistance.